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Warranty

All rechargeable batteries are consumable items that have a limited life. If the operating time of the battery becomes extremely short despite fully re-charging, the battery will need to be replaced.

All batteries are guaranteed from defects of materials and workmanship for a period of 12 months from date of purchase, provided that the product is used in accordance to the recommendations set out in the power tool manufacturer's instruction manual, and with voltage and current limits set out on the name plate of the charger. Pacer Power Tools & Batteries will at its own option make good, replace, repair, or provide a credit for any product manufactured or supplied by it, which proves to be defective within the limits set out above provided that no repairs, alterations or modifications to the product have been undertaken or attempted, other than by the company or its authorised agents.

To make a warranty claim: Should the purchaser wish to make a claim under the guarantee, the product should be returned pre-paid to the place of purchase. A copy of the original purchase receipt together with details of the battery and tool model numbers and the charger in which the battery was being used must be provided.

All claims will be assessed on merit and may require the inspection of the charger and tool before determination is made. Any reseller who replaces a battery for their customer prior to inspection by Amcell does so at their own risk.

The warranty is applicable from the original purchase date.

The warranty is considered void:

  • If damage, malfunction or failure is due to neglect, misuse or abuse.
  • If damage, malfunction or failure is due to use in applications that the battery is not designed.
  • If the battery pack is opened for any reason by other than Pacer Power Tools & Batteries or its authorised agent.
  • If repairs, alterations or modifications are attempted or made to the battery by other than an authorised agent.
  • If the battery is subject to extensive over charging.
  • If used outside specifications.

Note: Should a battery be replaced the warranty period continues from the original date of purchase.

This guarantee is in addition to and does not take away from any rights available to the consumer under the Trade Practices Act and the state consumer protection legislation.

 

Tips and tests for batteries to be made before claiming warranty

  1. Amcell batteries are high quality batteries where their service life is dependent on correct charging and usage. Prior to making a battery claim the charger and the tool should be assessed for correct operation.
  2. Always fully discharge the battery before re-charging ie. If the battery will no longer run the tool, it is considered fully discharged. Do not discharge it beyond this point. Batteries that are new and are being used for the first time may need 3-4 cycles (charging & discharging), before full capacity is reached. If there are concerns that a new battery runs flat too soon, make sure it has been cycled 3-4 times.
  3. Amcell batteries operate the same as the original manufacturers' batteries, therefore, only use the dedicated charger specified by the tool manufacturer for the battery you are replacing. If the capacity of the Amcell battery is greater than the battery it is replacing, the charging time will be proportionately longer.
  4. Periodically clean battery terminals with a lead pencil eraser - never use a file or metal object. Ensure the terminals inside the tool are making good contact with the terminals on the battery.
  5. Usage under extremely hot or cold conditions reduces the operating capacity of the battery. If the battery has become hot during usage, allow it to cool for 10 minutes before re-charging.
  6. A simple test to check a Ni-Cd battery's condition is to firstly discharge it. This can be done by running the tool, in a torch or using a 12V tail light globe, but don't let the light go out completely. Wait 15-20 mins and check the voltage with a multi-meter ($20 Dicksmith variety will do).
    • If the voltage reads the same or higher than it is rated at, then it is probably OK. Charge the battery on the customer's charger making sure it works properly, if not try another charger.
    • If the voltage is below the battery's rating, wait 15mins then check again. If no change this may mean it's faulty. Re-charge the unit and repeat the above steps.
  7. After charging, wait 20 mins and check with a multi-meter. If the reading is higher than the rated current, eg. 12V unit reads 13V, it is probably in good condition. For older batteries, if the reading is the same, eg. 12V reads 12V, then it might be getting a bit tired and will need replacing soon. If it reads under the rated current, eg. 12V unit reads 11V or less, then one or more cells have expired and the unit should be replaced. As a general rule, if a battery pack has been used most working days, after 18 months to 2 years it will start to deteriorate and will not hold charge.
  8. After checking with a meter and no reading is found, it could mean a broken strap inside. This can be due to a fault from dropping the battery, or from severe overloading.
  9. Ni-MH batteries should be stored in a fully charged state. If stored for several months it will require 3-5 charge cycles to reach peak performance.
  10. Ni-Cd batteries if stored for long periods should be stored in a discharge state. If stored for several months it will require 3-5 charge cycles to reach peak performance.
  11. Batteries that are used infrequently should be cycled every 4-6 weeks.
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